David Strachan, from Beatson Institute for Cancer Research Scotland, manages a multi-user, multi-group, Live-Cell Imaging and Analysis Core Facility. He has six Incucyte®s for a large number of users of varying requirements.

David places a high value on customer support and says “the engineering team has been fantastic”.

This is partly due to:
1. The self-diagnosis options of the software.

2. Engineers being able to be emailed log-files and other details, in advance of a visit.

3. How engineers have always brought the required replacement part on their visits.

4. Very good on-site product training when the instrument was obtained.

5. No loss of data with a user-installed back-up system.

6. Annual advance cleaning option, with preventive maintenance.

7. Listen to his experience of Incucyte® service, support, and instrument reliability.

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